Frequently Asked
Questions

What is Osteopathy?

Osteopathy is a form of hands on manual therapy that focuses on the treatment of the musculoskeletal system, including the muscles, joints, tendons, ligaments and connective tissues.

Osteopaths recognize the important link between the structure of the body and the way it functions.

Using techniques such as joint mobilisation, massage, muscle resistance stretching and gentle manipulation, Osteopaths aim to assist in restoring normal pain free movement and correct underlying dysfunction.

How do I book an appointment?

Simply book an appointment online or phone our friendly reception staff.

How do I cancel my appoinment?

MPOC requires a minimum of 24 hours notice of an appointment cancellation or rescheduling in order to avoid a late cancellation fee of $88.00.

What type of problem can an Osteopath help with?

Osteopathy most commonly helps with back and neck pain, but can also help a wide range of problems including headaches, jaw pain, hip pain and shoulder pain.

What can I expect at my initial consultation?

Please bring in any x-rays or scans including the reports or other relevant medical records that you may already have.

During the course of the treatment, the practitioner will gather a detailed history of your condition and the reason for your visit. There will be a physical examination of the problem area and the appropriate manual treatment will be applied. This will most likely include a range of techniques, including manipulation, soft tissue massage and postural/exercise advise.

How many treatments will I need?

Whilst we aim to provide relief at your first consultation, this is not always possible. Generally expect to notice positive results within 2-4 treatments for common symptoms. If needed, the Osteopath may refer you to another health professional.

Do I need a referral from a GP to see an Osteopath?

Many clients are referred to Osteopaths by their Doctor, other health practitioners or personal trainers. However, as Osteopaths are primary practitioners, you can make an appointment without a referral.

Is Osteopathic treatment covered by my Health Fund?

Most major Australian Health Funds offer rebates for osteopathic treatment under their Extras or Ancillary Cover. The rebate amount does vary depending on the fund and level of cover so you would need to check with your insurer for the exact rebate.

Is Osteopathic treatment covered by Medicare?

Under the Allied Health Medicare Referral program, patients with chronic conditions are able to access up to 5 services per calendar year from an Allied Health Practitioner (including Osteopaths). Eligible patients are able to receive a rebate from Medicare covering part of the consultation cost. A referral from your GP is required in order to access this program.

What will my appointment cost?

Initial Consultation – $88

Follow-up/Standard Consultation – $88

Under 18 consultation – $78

Eftpos, credit cards, including Visa, Mastercard and Amex are accepted.

Hicaps - Private Health Insurance Rebates

The Moonee Ponds Osteopathic Clinic has the HICAPS facility which provides a fast and effective way of processing your claim. Following your consultation, your health fund card is swiped through the HICAPS terminal enabling you to receive your rebate on the spot. This avoids a separate trip to your private health fund branch. You simply pay the difference between the full fee for the treatment and the amount rebated from your health fund. Please remember to bring your private health card along on your visit as this card must be swiped through the terminal.

WorkSafe Victoria, TAC and DVA

For those patients that have been injured at work, or in a motor vehicle accident and require treatment directly related to those injuries, the Moonee Ponds Osteopathic Clinic is an approved service provider for WorkSafe Victoria and the Transport Accident Commission. It is essential that you provide all relevant details regarding your claim, including the claim number and insurance company at the time of your initial consultation.

These claims must have a referral from a General Practitioner.

Please note that WorkSafe Victoria and TAC only cover part of the consultation cost. Therefore, there will be an additional out of pocket fee for each consultation.

The Department of Veteran Affairs (DVA) also recognises the Moonee Ponds Osteopathic Clinic as an approved service provider. Please see your GP for a referral if you think you may be entitled to these benefits.